Resolve Tickets Faster with Video
Stop writing 10-paragraph email explanations. Record a quick walkthrough showing the solution, share the link, and close the ticket. Customers see exactly what to do.
Support Tools That Scale
Solve once, share forever.
Record Solutions in Seconds
Show customers exactly how to fix their issue with a screen recording. No more back-and-forth emails trying to describe where to click. One recording replaces five replies.
Build a Visual Knowledge Base
AI transcripts on paid plans make every recording searchable. Organize video solutions in folders so agents can find and reuse them for common issues.
Personal Touch with Webcam
Add a webcam overlay to show your face alongside the walkthrough. Customers feel like they are getting personal attention, not a canned response.
Accessible with AI Captions
Automatic AI captions on paid plans make your support videos accessible to everyone. Customers can follow along even with audio muted.
QuickSnip vs. Loom for Support Teams
Better value per agent seat.
| Feature | QuickSnip | Loom |
|---|---|---|
| Price per Agent | From $5/mo (annual) | $15/mo (Business) |
| 4K Recording | $5/mo (Standard) | $15/mo (Business) |
| AI Summaries & Chapters | Standard & Pro | Business + AI ($20/mo) |
| Password Protection | Standard & Pro | Business plan only |
| Unlimited Recordings | All plans | 25 videos on free plan |
| Offline Recording | Studio Mode (all plans) | Limited |
Why Support Teams Choose QuickSnip
Faster resolutions. Happier customers. Fewer repeat tickets.
Cut Email Ping-Pong in Half
The average support ticket takes 3-4 replies to resolve when instructions are text-only. A 60-second screen recording shows the exact steps. Customers follow along and the issue is resolved in one interaction.
Onboard New Agents with Video Guides
Record how to handle common ticket types, navigate internal tools, and follow escalation procedures. New agents watch these recordings during training instead of shadowing senior staff for weeks.
Turn Solutions into Self-Service Content
Every video walkthrough you record for a customer can be added to your help center. Over time, customers find answers themselves before ever submitting a ticket.
Scale Support Without Scaling Headcount
Reusable video solutions mean your best agent's knowledge is available to every customer. One recording can resolve the same issue for hundreds of customers.
Frequently Asked Questions
Common questions from support teams evaluating QuickSnip.
Close Tickets Faster. Record a Solution.
Show customers exactly what to do with a quick screen recording. No more email ping-pong.